Refund Policy

14-Day Return Policy

We offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your proof of purchase.

To initiate a return, please contact us at support@plumisportswear.com.

If your return is accepted, we will send you return instructions and the shipping address. Items returned without prior notification cannot be accepted.

For any questions regarding returns, please contact us at support@plumisportswear.com.

Return Shipping Costs

If you exercise your right of withdrawal, you are responsible for the direct costs of returning the products to Plumi Sportswear. These costs include all shipping and handling fees.

Return Address: You can obtain the return address from support@plumisportswear.com.

Damaged Items or Problems with Your Order

Please inspect your order upon receipt and contact us immediately if any item is defective or damaged, or if you received the wrong product. We will investigate the issue and take the necessary steps to resolve it.

Exceptions / Items that cannot be returned

Certain items cannot be returned, such as perishable goods (food, flowers, or plants), personalized items (custom-made or individually crafted items), and personal care products (cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please feel free to contact us.

Exchange

The quickest way to receive a replacement is to return the item you received and place a new order after the return has been accepted.

14-day return policy

Notwithstanding the above provisions, if your order was shipped within the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As mentioned previously, the item must be in the same condition as when received: unworn, unused, with tags attached, and in its original packaging. You will also need the proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and inform you whether your refund has been approved or denied. If approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process your refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@plumisportswear.com.